0800 700 777

Terms & Conditions

General

Sober Check is an ISO9001 certified company which means we are committed to continuous improvement. We continually strive to exceed your expectations. If you have a problem, PLEASE let us know!

Privacy policy

We respect your privacy. That’s why we will not disclose, rent or sell your email address, or other contact information to any other company. We collect this information in order to be able to process your order and to make it easier for you when you re-order and to update you from time to time of special offers. All information about you will be maintained with strict confidence. Should you ever wish your details to be removed from our database, email your request to enquiries@sobercheck.co.nz we will process your request immediately.

Delivery

We have really fast turnaround times; dispatch is on the day you order if ordered before 2pm.

Delivery is overnight in the North Island and two days to the South Island. If you are urgent for your products let us know and we will see if we can arrange a quicker option for you.

On dispatch you will be emailed a tracking number so you can track it online.

Faulty Products

We stand behind all our products. We also love hearing if something has gone wrong, or doesn't measure up to your expectations, because then we have a chance to fix the problem and ensure it doesn't happen again!

Drug testing products should perform to your expectations, if not please email us at enquiries@sobercheck.co.nz or freecall 0800 700 777. Provide us with the product details, and invoice number that the product was supplied on.

Drug testing products should perform to your expectations, if not please email us at enquiries@sobercheck.co.nz or freecall 0800 700 777. Provide us with the product details, and invoice number that the product was supplied on.

Sober Check Guarantee

Nothing in these Terms is intended to avoid the provisions of the New Zealand Consumer Guarantees Act 1993 (“CGA”) except to the extent permitted by the CGA or to exclude liability arising under any other statute. If and to the extent that such liability cannot be lawfully excluded, these Terms shall be modified to the extent necessary to give effect to the above intention. If you are acquiring goods or services from us for the purposes of a business, you agree that the guarantees provided in the CGA will not apply. Sober Check does not provide any express guarantees (as that term is defined in the CGA) other than those expressly confirmed in these Terms.

Referrals

You can choose to refer as many friends as you wish and for each of your friends who places an order, then you will be eligible for a $20 wish gift card subject to the terms and conditions below.

If the person referred is already a customer of ours and does not purchase again, sorry! we cannot give you the gift voucher....but you can try again and let us know who else you think may be interested.

Status of your order

You can check the status of your order(s) at any time by emailing enquiries@sobercheck.co.nz

Refunds

Refunds will be issued at the discretion of Sober Check, but remember we are here to make sure you are happy with your products. Refunds will be issued promptly.

Returns

Call us on 0800 700 777 with details of your problem. If we require the product sent back to us for any reason, please wrap it well, then courier back to us and we will be in touch with you with a resolution.